Course Overview:

This course is a 3 day classroom training relevant for professionals who play a role in establishing the ISO/IEC 20K standard. This course is designed for IT professionals, consultants who play a role in the ISO 20K implementation or in providing support around ISO 20K certification. Practical examples & real life case studies are used to guide you through the implementation route & prepare you to conduct a ISO 20K assessment or audit. At the end of the 3 day classroom training, the itSMF International certification exam, which is a multiple-choice exam, can be taken.

This training does not cover audit techniques or the issues involved in preparing an organization for an audit. The certificate is awarded to candidates passing the relevant examination, which can only be taken as part of an accredited training course.

The course covers the interpretation & application of the ISO/IEC 20K standard. The examination has two parts, 25 questions multiple choice & a one hour written examination.

 Course Duration: 3 days