Course Overview: This course is a 3 day classroom training relevant for professionals who play a role in establishing the ISO/IEC 20K standard. This course is designed for IT professionals, consultants who play a role in the ISO 20K implementation or in providing support around ISO 20K certification. Practical examples & real life case studies…

Course Overview: Information Technology (IT) has become vital to organizations seeking to achieve strategic goals. In a competitive marketplace, top performing IT service providers need to demonstrate world class service capabilities aligned to strategic goals. The ISO/IEC 20000 standard for IT Service Management allows an organization to demonstrate achievement of excellence & compliance with global…